It is the philosophy of Citrus Valley Medical Center to respond promptly to patient and family grievances/concerns. At no time will the presentation of a complaint in itself compromise a patient's future access to care. Complaints or concerns should be addressed to the appropriate nursing or department director. If the concern cannot be resolved by the director of the unit, the Risk Management Department may be notified by calling 626.814.2407. If hospital management has not resolved the concern, the Joint Commission's Office of Quality Monitoring may be contacted at 1.800.994.6610 or complaint@jcaho.org. Medicare beneficiaries with concerns about quality of care, coverage, or premature discharge should contact Lumetra at One Sansome Street, Suite 600, San Francisco, CA 94104-4448, 1.415.677.2000. Patients or families may also contact the Department of Health Services, 5555 Ferguson, 3rd floor, Commerce, CA 90032, 1.323.869.8207.